01.10.2018
More precision in the setting room
The right level of service for presetting devices will increase the productivity
Many companies rely on MAPAL when it comes to evaluating processes and reducing running production costs. In addition to the complete range of precision tools, MAPAL focuses on the setting room in order to increase productivity with powerful and innovative setting and measuring devices, among other things. Because only precisely measured and set tools achieve reliable and precise results and reduce machine downtimes.
Markus Jakob, Team Leader Customer Service Mechatronical Systems, explains:
“Maintenance and calibration procedures do not only increase the service
life of the device, but also consistently improve precision and process
reliability to the level of a new device. Given the importance of the setting
fixture in the production process, regular service is a logical consequence.”
“Maintenance and calibration procedures do not only increase the service
life of the device, but also consistently improve precision and process
reliability to the level of a new device. Given the importance of the setting
fixture in the production process, regular service is a logical consequence.”
MAPAL has therefore evaluated the complete service area for all aspects of
the setting fixtures. The newly defined service packages are now presented
to customers in a personal conversation and tailored to their specific needs.
“We want to take a much more active approach to the service area for
setting fixtures worldwide,” emphasises Jakob. “We explain the advantages
of a preventive service to our customers in detail. In order to not only offer
the quality of customer service, but also to be able to supply it, we are currently
conducting intensive training courses for our service technicians in
addition to building up personnel capacities.” The services are divided into
two categories: “Creating precision” and “Ensuring precision”.
the setting fixtures. The newly defined service packages are now presented
to customers in a personal conversation and tailored to their specific needs.
“We want to take a much more active approach to the service area for
setting fixtures worldwide,” emphasises Jakob. “We explain the advantages
of a preventive service to our customers in detail. In order to not only offer
the quality of customer service, but also to be able to supply it, we are currently
conducting intensive training courses for our service technicians in
addition to building up personnel capacities.” The services are divided into
two categories: “Creating precision” and “Ensuring precision”.
Fast operational readiness: Creating precision
In order to be able to use a new setting fixture productively as quickly as
possible, various preparatory work must be carried out, which MAPAL specialists
can easily undertake. The commissioning of hardware and software
components is top priority. The connection and alignment of the device are
as much a part of the service as the definition and reporting of measurement
and setting data and basic instructions for the users. The measuring
instrument capability test provides a guarantee and certainty regarding the
required precision and tolerances to be complied with. Existing tools and
corresponding measurement programs can also be created by MAPAL employees
to accelerate the availability and use of the setting fixture. Finally,
MAPAL offers training and further education for various target groups and
requirements in order to ensure efficient work.
possible, various preparatory work must be carried out, which MAPAL specialists
can easily undertake. The commissioning of hardware and software
components is top priority. The connection and alignment of the device are
as much a part of the service as the definition and reporting of measurement
and setting data and basic instructions for the users. The measuring
instrument capability test provides a guarantee and certainty regarding the
required precision and tolerances to be complied with. Existing tools and
corresponding measurement programs can also be created by MAPAL employees
to accelerate the availability and use of the setting fixture. Finally,
MAPAL offers training and further education for various target groups and
requirements in order to ensure efficient work.
Dauerhafte Prozesssicherheit: Präzision sicherstellen
Das Einstellgerät muss dauerhaft und sicher präzise arbeiten. Eine ganze Reihe an Servicebausteinen im Bereich „Präzision sicherstellen“ gewährleisten dies: Im Rahmen der Jahreswartung prüfen und kalibrieren die Servicetechniker von MAPAL sorgfältig alle relevanten Features. Dabei ersetzen sie Verschleißteile und führen Softwareupdates durch. Optimierte Messprogramme realisieren Zeiteinsparungen. MAPAL Mitarbeiter unterstützen mit Know-how, aktualisieren Werksdaten und fahren neue Werkzeuge mit ein. Die Modernisierung von Endgeräten zahlt ebenfalls auf eine dauerhafte Prozesssicherheit ein. Der modulare Aufbau der Einstellgeräte von MAPAL ermöglicht dies. Die erweiterten personellen Kapazitäten im technischen Support für Einstellgeräte hält Reaktionszeiten auf Anwenderfragen kurz – sowohl telefonisch mit Fernwartung als auch direkt vor Ort.
MAPAL liefert die richtige Einstellung
Rund um die Uhr und zuverlässig stellen Einstellgeräte hohe Fertigungsqualitäten und exakte Toleranzen sicher. Sie gewährleisten so eine prozesssichere Fertigung. Intelligente und nachhaltige Servicebausteine von MAPAL stehen für nachhaltige Präzision, volle Funktionsfähigkeit und sichere Bedienung durch die Kundenmitarbeiter.
